Frequently Asked Questions

Everything you need to know about your L'INTERVALLE experience.

Where does L'INTERVALLE ship to?

We currently offer international shipping. Delivery times vary by region, with standard shipping typically taking 3-7 business days within North America and 7-14 business days for international orders.

What is your return policy?

We accept returns on unworn, full-price merchandise within 30 days of the delivery date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

Where are your products manufactured?

Designed in Montreal, our collections are handcrafted in Spain, Italy, and Brazil. We focus on ethical craftsmanship and high-quality materials to ensure longevity and style.

How do I determine my correct size?

Our footwear typically follows European sizing. We provide a detailed size guide on each product page, along with fit recommendations (e.g., 'runs true to size' or 'size up') to help you find the perfect fit.

Can I cancel or modify my order after it has been placed?

To ensure fast delivery, we process orders quickly. You may request a cancellation within one hour of placement. Once the order has entered the shipping process, modifications are no longer possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and installment-based payment options like Sezzle or Afterpay.